FAQs

Negotiation led by Molly will cost £25 per party. If that does not result in settlement, then expert mediation is the next step. The cost of this depends on the value of the claim but compares favourably with the costs of pursuing a claim at court.

No you do not need a lawyer to use Simply Resolved. The platform is designed to be simple to use and you will be supported by a case manager where required. However, we cannot provide legal advice on your position so you may wish to seek advice from a qualified legal professional.

Pursuing or defending a claim through the court system can be complicated, time-consuming and unpredictable. Currently claims are taking, on average, 78 weeks to get to trial - that’s 18 months of wondering what the outcome might be.

In contrast, Simply Resolved aims to facilitate a conversation between the parties to allow them to find a resolution that they can both agree on. The process takes 21 days from start to finish and the parties retain control of the outcome.

Quicker, cheaper and more efficient are three of the reasons for using Simply Resolved as opposed to going to court.

Simply Resolved allows you to retain control of the process instead of leaving a decision on your case to be made by an unknown judge on an unknown day. 92% of mediated cases settle and so you could have a resolution of your dispute within 21 days rather than waiting 78 weeks.

In addition, there are inherent risks in taking a case to trial. You may not get the outcome you hoped for and may find yourself liable for paying the winning side’s costs in addition to your own expenses in bringing your claim. Simply Resolved offers a fixed cost solution with no hidden fees or liability for costs.

Mediation is where an independent third-party neutral assists parties in resolving a dispute. A Mediator works with, and between, the parties to help them articulate their concerns, needs and wants. The Mediator is impartial and non-judgemental and helps the parties to have a conversation and move away from adversarial confrontation towards a resolution.

It’s one of the fastest, most private and cost-effective ways of settling a dispute. A mediation is entirely confidential and “without prejudice”. That means that anything said in the mediation cannot later be referred to.

Negotiation on Simply Resolved is carried out by Molly, our AI bot. Molly will exchange offers between the parties and indicate if the parties are in a zone of possible settlement.

Absolutely. Simply Resolved can help any business resolve their disputes, whether with another business or an individual. The time cost of pursuing a claim to court can be hugely detrimental to any business and we specifically had SMEs in mind when developing Simply Resolved. We want to save businesses the time, money and stress of pursuing claims through the court system by providing them with a quick and cost-effective alternative to court.

Yes. Simply Resolved is an easy to navigate solution for individuals to resolve disputes with either individuals or businesses. It is designed to allow the parties to set out their version of events and to enable a conversation, with either the assistance of Molly or an experienced Mediator, to take place with the aim of resolving the dispute.